WHAT IS YOUR CANCELLATION AND REFUND POLICY?
All our products are made to order, as a result we cannot cancel online orders of Alfajores. As an online order is placed it usually takes about 1-2 days before being shipped (Monday through Thursday). However we do offer to replace your order if it arrives damaged. Please email us at email@example.com to let us know of your order. For all cake orders the initial 50% deposit for your order is strictly non-refundable so please ensure you are 100% happy to book your order. Once paid in full, if cancelled within 14 days of your date 50% can be refunded otherwise the full amount is forfeited. This is due to the fact that I do a lot of preparation once orders are made whether it be ordering cake toppers, flowers etc which need to be paid for on the spot.
DO YOU OFFER DELIVERY?
Delivery is generally reserved for tiered cakes only as these cannot be collected. This needs to be organised on your initial order inquiry with me as spots are limited each week for deliveries. I deliver only in Maryland, DC and Northern Virginia. Standard delivery within 15 mile radius of Silver Spring starts at $30. Other locations will be quoted depending on the distance at the time of booking. Cake collection is on Fridays or Saturdays at a pre-arranged time from Northern Virginia, Reston.
DO YOU DO GLUTEN-FREE CAKES OPTIONS?
Absolutely! We offer gluten-free alfajores, cakes and cupcakes. Additionally we offer vegan and raw cakes (strictly require refrigeration). I am very conscious of people’s allergies and eating choices as I, myself recently became gluten free so I completely understand.
HOW DO I PLACE AN ORDER WITH DULCEOLOGY?
Through my "Contact Us" page on my website.